Grievance Redressal
Grievance Redressal
We take every complaint seriously. Here's how to reach us and what to expect.
1. Complaint submission process
- Open the relevant order from your Orders page (if your complaint is about an order).
- Email support@mychoice.bd with your order ID, a clear description of the issue, and any supporting photos or screenshots.
- Alternatively, message us on WhatsApp.
- You will receive a complaint reference number once your case is registered.
2. Resolution timeline
- Acknowledgement: within 24 hours.
- Initial response: within 48 hours.
- Resolution: within 7 business days for most cases; complex disputes may take up to 15 business days.
3. Escalation process
If you are not satisfied with the response, reply to the same email thread requesting escalation. Your case will be reviewed by a senior member of the support team within 3 business days.
4. Customer rights
- Right to receive accurate product and pricing information.
- Right to a fair return or refund per CHOICE policy.
- Right to data privacy and a copy of your personal data.
- Right to respectful and timely communication.